Refund policy

30-day try-it-in-your-car guarantee

If CoastDeck doesn't fit your car, or your dog won't use it, email us within 30 days of delivery with your order number. We'll either arrange a return or refund you without needing it back.

Faulty or damaged items

If anything arrives faulty or damaged, email hello@coastdeck.com with your order number and a photo. We'll replace it or refund you.

Your rights

These promises are on top of your rights under the New Zealand Consumer Guarantees Act and the Australian Consumer Law, which we can't and don't limit.

Refunds

Refunds go back to the payment method you used, usually within 5 working days of us approving them.